Our Promise to You

Not all lenders are created equal.
There are plenty of lenders to choose from—but they’re not all the same when it comes to customer satisfaction. At Longbridge, we feel so strongly about going above and beyond to ensure your clients’ total satisfaction that we’ve put our list of promises in writing.

The Longbridge Commitment

The right fit.
We get to know you and your clients—and take the time to understand their situations—so we can offer solutions tailored to their needs. If we ever feel that a reverse mortgage isn’t right for them, we’ll say so—a pledge not all lenders are willing to make.

No hidden fees.
We strive to make reverse mortgages affordable by offering low pricing to members of the HECM Advisor Network—saving your clients money, with no added service fees or increased rates.

Real people.
You’ll get a timely response from one of our reverse mortgage experts who is specially trained to work with advisors and your clients.

Responsive service.
Our goal is to close all loans within 45 days of receiving a client’s application and counseling certificate—and we’ll make every effort to close it even sooner.

Regular updates.
We’ll be in touch with your client at least once a week with a status update on their loan.

Exceeding expectations.
We’ll do everything we can to make your clients’ experience the best it can be.

We’ll make it right.
At any point in the process, if an issue arises or things don’t go according to plan, we’ll respond quickly to offer solutions.

Safety and security.
We’re committed to safeguarding your clients’ personal—in fact, we offer free identity theft protection for their peace of mind.

Your customer satisfaction is our highest priority.
If we ever fail to keep these promises, just give us a call—we’ll do whatever it takes to make it right. It’s that simple. But don’t just take our word for it, see what our clients had to say: read our reviews on Trustpilot, an independent review company.

TrustPilot - "We chose Longbridge after reviewing other companies. Their professionalism was evident from the first phone call to the receipt of our reverse mortgage." - Brian


"Longbridge has been very easy to work with, making the reverse mortgage easy for me and for my clients. They make sure everyone really understands how the program works and their responsibilities. Plus their pricing saves clients a lot of money!"

Steve B, TX

"I have used Longbridge for reverse mortgages for two of my clients over the last year. I plan to continue to use this group as an additional arrow in my quiver of planning resources. I would strongly encourage any open minded planner to use reverse mortgages for select clients…"

Daryl C, TX

"Longbridge is very easy to work with and responsive to all questions about reverse mortgages."

John M, GA