Service Guarantee

Exceptional service isn’t just some promise.

It’s our guarantee.

 

With Longbridge Financial, your loan is always in good hands.

We offer you:

  • The total attention of a full-service team
  • Constant communication, so you know your loan’s status from start to finish
  • Everything from processing to servicing, so you can focus on your clients

You’ll work directly with Longbridge personnel who are focused on building a relationship with you. With dedicated support and no intermediaries, our communications will be fast, accurate, and responsive to your needs.

Guarantee

All companies talk about great service. We back it up with a written commitment:

Introducing the Longbridge Service Guarantee. We’re so confident in our 24-hour average turn time that if you submit a complete file1 by 1 PM ET, we guarantee you’ll get your underwriting decision by 6 PM the next business day—or we’ll pay you $250 on that loan.2 Another example of our commitment to a higher level of service.

Call 855-523-4326 to speak with a Longbridge SpecialistWe built our loan submission process to give you the best possible experience. It features:

  • A file-submission guide to ensure that your submissions are clean and simple
  • An origination platform you’re familiar with to make it easy

From there, our seasoned team delivers industry-leading turn times for loan review and closing/funding.

A guarantee isn’t the only thing that sets us apart.

When it comes to comprehensive support, Longbridge puts it all together:

Staff iconDedication You’ll have consistent access to an experienced operational support team with extensive product knowledge.

Conversation iconCommunication With regular updates from your team and fast, responsive answers to any questions you have within 24 hours, you’ll know the status of your files throughout the process.

Compliance iconCompliance We follow all FHA/HUD Guidelines and incorporate any additional guidance provided by those agencies.

Speed iconResponsiveness Our scenario desk provides quick, accurate answers within 24 hours to your questions about loan scenarios, program and underwriting guidelines, and investor interpretation reviews. We want to help you serve as many clients as possible.

Longbridge delivers exceptional service with a team of highly experienced individuals consistently providing reliable and responsive support.

Cliff Auerswald, President, All Reverse Mortgage

Longbridge consistently delivers exceptional service, pricing and support. Turn times are quick, my dedicated AE is always responsive and I know I can rely on the knowledge of the entire team.

Josh Borba, MLS Mortgage

1 In Accordance with the submission checklist to be provided by LBF. Does not include loans that have been processed by Lonbridge Financial, or loans that have been originated under the Longbridge Financial Platinum Program.

2 Service Guarantee promotion is subject to change or discontinuation at any time. Prior notice is not required. All Service Guarantee payments are made in accordance with applicable Laws and Regulations.

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