At Longbridge Financial, we believe smarter systems mean better service—and our Chief Operating Officer, Bill Packer, recently sat down with HousingWire to share exactly how we’re putting that belief into action.
Bill offers a behind-the-scenes look at how we’ve been implementing technology to reshape how we work. As he explains, “We looked at servicing and asked, how do we take our best practices and standardize that in a workflow engine that then can be applied across our company?” The resulting system, known as BOSS, has transformed the way our servicing team operates—improving productivity by up to 500% and allowing us to track the progression of loans in real time.
And it’s not just servicing. Bill also explains how we’ve brought the same methodology to our operations team on the origination side with our Loanbridge platform. In doing so, automation and AI tools have helped us reduce error rates, cut costs, and minimize delays for borrowers. For example, automation of document reviews helped reduce the cost per boarded loan by nearly 50%, while ACH processing errors dropped by 67%.
Still, as Bill points out, having people responsible for driving progress is just as critical: “Over the history of Longbridge, the leadership team has been leaning in more and more to be a tech-forward company.” That belief has helped Longbridge utilize technologies to make us more productive—while never losing sight of our employees and the people we serve.
Read the full article to hear more from Bill and learn how Longbridge is driving innovation for the benefit of today’s—and tomorrow’s—home equity borrowers.
