Shella Sanders was a Godsend to me regarding a very important matter. She is the personification of professionalism, knowledge, promptness and courtesy. I am blessed to have communicated with her to resolve my issue. I wish every person was as wonderful and helpful as Shella. She made my day and secured my happiness as a client with Longbridge. Thank you, Shella. Edward Shifres
I had reached out to Shella regarding registering my account on line. At that time was unable to do so. A few days later I was able to do it was I found out the correct loan that was changed from the loan docs. Within a week from my initial conversation with Shella she had reached out indicating she was following through with my request to access the loan information and request a draw. This was quite a surprise for someone actually to follow through and totallly unexpected. Thank you for excellent service.
Quote was honest and fair, matched and/or exceeded other offers. Service by introducing broker was excellent as well as communication with him. Closing department very slow, as well as communication. Make sure all your quote numbers match with your "GFE" (good faith estimate). I had no problem with Longbridge but other companies tried to play games with the numbers and loan credits. The "GFE" is what the closing is based on, check dates on it carefully, and talk directly to closing agent. Also, no real work is done on your loan until they receive the appraisal. This is true of most companies as they want to be sure the value of your property is correct. Spruce up and do appraisal ASAP.
Shella was extremely helpful to me. She knew exactly what she was talking about and guided me through registering to get email statements when they become available.
Shella was extremely helpful. She guided me through the process to registure to get electronic statements when they become available. She knew exactly what to tell me. She knew what she was talking about, not like the people from the phone number on my paper statement.
Had not originally registered correctly
Had not originally registered my account correctly and obviously could not access it. Contacted Longbridge by email and received a phone response from a very nice lady who walked this tech challenged individual through the corrections that were necessary.
I feel Shella gave me excellent help in. Thank you very much Shella getting the Line of Credit set up to receive the money and was able to find out that we could get that money sent direct to my bank. Thank you Shella.. Joe Goebel
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