Servicing

For servicing inquiries, please call
855-973-0397.

To access your account information online:

LOG IN OR REGISTER

Online servicing provides everything you need to easily manage your reverse mortgage loan, including:

  • Loan summary details
  • Recent transactions and statements
  • Request forms, including Occupancy and Draw Requests
  • Answers to the most common loan servicing questions
  • And more, such as a mobile app for Android and iOS to use on the fly

When a Reverse Mortgage loan is called due or in default for non-payment of property charges, the following options are generally available; all of them (other than paying the debt in full) must adhere to HUD guidelines:

  • Full debt payment
  • Property sale
  • Property purchase (if the borrower(s) is/are deceased)
  • Tax and/or insurance reinstatement
  • Deed in lieu of foreclosure

To discuss any of these options, please call our Borrower Care Team at 866-654-0020,
Monday-Thursday from 8am-8pm EST and Friday from 8am-5pm EST.