Longbridge Texting Terms and Conditions

  1. Notice and Agreement
  2. Program Parameters
  3. Opt-In
  4. Opt-Out
  5. Help
  6. Participating Carriers
  7. Message and Data Rates
  8. Eligibility and Number Change
  9. Texting Disclaimers
  10. Submissions
  11. Privacy
  12. Suspension and Termination
  13. Miscellaneous

Effective Date: June 3, 2024.

Please read these Texting Terms & Conditions (“Texting Terms”) carefully. These Texting Terms apply when you give prior express consent to receive text messages from us. By enrolling or otherwise agreeing to receive text messages from or on behalf of Longbridge, you agree to these Texting Terms, as well as Longbridge’s (1) Terms of Use, including the Dispute Resolution and Arbitration Provision in Section 7 thereof that governs how claims you and we have against each other are resolved, and (2) Privacy Policy. These Texting Terms supplement Longbridge’s Terms of Use. Text messaging may include one-time or recurring texts related to, but not limited to, the programs outlined in Section 2 below.


By providing express written consent to participate in Longbridge’s text messaging program (“Texting Program”), you expressly consent to receive recurring marketing, informational, operational and/or transactional text messages that may be sent using an automatic telephone dialing system, by or on behalf of Longbridge, at the cell phone number you provide us. (“Opt-In”). Your Opt-In constitutes your agreement to all terms and conditions herein. If you do not agree to the terms and conditions below, do not Opt-In to participate in the Texting Program. Consent to receive texts is not a condition of purchasing any goods or services, and you understand and agree that all text messages may be sent using automated technology.


The Texting Program may include one-time or recurring texts related to items including appointment reminders, messages concerning the progress or status of your loan, or information about Longbridge products, services, and promotions. At enrollment for recurring texting programs, the frequency, number of texts, and information on how to unsubscribe and seek assistance are all specified. In all programs, you may text STOP to stop messaging and HELP for help. Text messages will be sent to your mobile number. Message and Data rates may apply.


By Opting-In, you (a) authorize Longbridge to use auto dialer and/or non-auto dialer technology to send text messages to the cell phone number associated with your Opt-In; (b) authorize Longbridge to include marketing content in any such messages; (c) confirm that you are the subscriber to the relevant phone number (or are the customary user of that number on a family or business plan), that you are 18+ years or older, and that you are authorized to Opt-In; and (d) agree to the Longbridge Terms of Use, including the dispute resolution and arbitration provision in Section 7 thereof that governs how claims you and we have against each other are resolved. You do not have to Opt-In as a condition to purchase a good/service. All Opt-Ins will include the following disclosures (or link thereto):

When you opt-in to the service, you will receive a message asking you to confirm. Respond YES to receive Longbridge Alerts. Message and Data rates may apply. Message frequency will vary based on use. Text “HELP” for help. Text “STOP” to cancel.


You may cancel this service at any time. If you no longer want to receive text messages from Longbridge, the sole and exclusive remedy is to end enrollment in the Texting Program (“Opt-Out”). You may Opt-Out at any time by responding “STOP” to any Longbridge message. After you send the “STOP” message you will receive a message confirming cancellation after which you will no longer receive messages from Longbridge once your request is processed. If you want to join again, simply sign up as you did initially, and we will resume sending you messages again.


Should you forget what keywords are supported, respond “HELP” to any message for Help. After you send the “HELP” message you will receive a message with Texting Program instructions including how to unsubscribe. You may also send an email to LBCompliance@longbridge-financial.com (or call 888-756-8676) for assistance.


Not all mobile devices may be supported and text messaging may not be available in all areas or via all carriers. We are generally able to deliver messages to most major phone carriers and certain minor carriers nationwide, but not all carriers may be supported. Longbridge and any participating carriers are not liable for delayed or undelivered messages.


Message and Data rates may apply for any messages sent or received. Should you have questions about your text or data plan, it is best to contact your wireless provider.


By opting into the Texting Program or by otherwise providing your cell phone number to Longbridge, you warrant that (1) you are 18 years of age or older and (2) you are the current subscriber or authorized user of the phone number you have provided. You must have a wireless device capable of two-way messaging and be using a participating carrier. You agree that you will not initiate messages to the mobile phone of any other person or entity without authorization. Failure to do so constitutes a material breach of these Texting Terms and Conditions and Longbridge’s Terms of Use.

Please notify us immediately if your mobile number changes at LBCompliance@longbridge-financial.com (or call 888-756-8676). We are not liable for any communication or transmission of information by text which happens as a result of your failure to report that your mobile number changed. Password-protecting mobile device(s) and enabling encryption, if available, is recommended.


Longbridge is not responsible for any inaccuracies, errors, and/or omissions transmitted through, nor for results obtained from, participation in the Texting Program. The Texting Program is provided “as is” and “as available,” with no guarantee of completeness and/or accuracy and without warranty of any kind, express or implied, including, but not limited to, warranties of title, non-infringement, performance, merchantability, and fitness for a particular purpose or use. You agree that under no circumstance will Longbridge or our agents, officers or employees thereof be responsible for or liable to you or anyone else for: content conveyed through text messaging (including reliance on such, incompleteness, inaccuracies), Texting Program defects, consequences of any decision (or lack thereof) based on Texting Program content. If you are dissatisfied with any portion of the Texting Program, or with any of these Texting Terms of Use, your sole and exclusive remedy is to end enrollment in the Texting Program.

Longbridge likewise does not guarantee the successful delivery of text messages by your wireless provider. Longbridge will not be liable for losses or damages arising from non-delivery, delayed delivery, or misdirected delivery of a text message.


All information you submit to Longbridge via the Texting Program will be considered the property of Longbridge, and Longbridge is free to utilize any information you submit pursuant to its Privacy Policy.


Use of the Texting Program is governed by the Longbridge Privacy Policy.


Longbridge may modify, terminate, and/or suspend your access to the Texting Program at any time, without notice including, for example, before you have received any or all messages that you otherwise would have received. Longbridge may also at any time discontinue providing the Texting Program, or any part thereof, with or without notice.


These Texting Terms of Use shall be read in accordance with the Longbridge Site Terms. To the extent any provision hereof conflicts with the Site Terms, the terms herein shall control.

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By submitting your phone number you are providing your signature and express “written” consent to having Longbridge Financial LLC contact you about your inquiry at the phone number you have provided. You agree to be contacted via a live or automated prerecorded telephone call, text message, or email even if you have previously registered on a “do not call” government registry or requested Longbridge to not send marketing information to you. You understand that your telephone company may impose charges on you for these contacts, and you are not required to enter into this agreement as a condition of any Longbridge products or services. You understand that you can revoke this consent at any time by calling Longbridge Financial at 855-523-4326.

For information on how we collect and use personal information, please see our Privacy Notice.