At Longbridge Financial, LLC, we make customer service our highest priority. We feel so strongly about going above and beyond to ensure your total satisfaction, that we’ve put our list of promises in writing.
Finding the right fit. We get to know you, and take the time to understand your situation, so we can offer solutions that are tailored to your needs.
It’s all about you. If we ever feel that a reverse mortgage isn’t right for you, WE’LL SAY SO; not all lenders make that pledge.
No hidden fees. We strive to make reverse mortgages affordable for as many as possible.
Real people. Contact us, and you’ll get a timely response from one of our reverse mortgage experts during business hours. We don’t run call centers outside of the U.S.
Responsive service. Our goal is to close your loan within 45 days of receiving your application and counseling certificate—and we’ll make every effort to close even sooner.
Regular updates. We’ll be in touch at least once a week with a status update on your loan.
Exceeding expectations. We’ll do everything we can to make your experience the best it can be.
We’ll make it right. At any point in the process, if an issue arises or things don’t go according to plan, we’ll respond quickly to offer solutions.
Safety and security. We’re committed to safeguarding your personal information—in fact, we offer free identity theft protection for your peace of mind.
The first thing my loan officer told me was: “If we ever fail to keep our promises, just give me a call, and I’ll do whatever it takes to make it right.”