We do the right thing. Guaranteed.

At Longbridge Financial, LLC, we make customer service our highest priority. We feel so strongly about going above and beyond to ensure your total satisfaction, that we’ve put our list of promises in writing.

Finding the right fit. We get to know you, and take the time to understand your situation, so we can offer solutions that are tailored to your needs.

It’s all about you. If we ever feel that a reverse mortgage isn’t right for you, WE’LL SAY SO; not all lenders make that pledge.

No hidden fees. We strive to make reverse mortgages affordable for as many as possible.

Real people. Contact us, and you’ll get a timely response from one of our reverse mortgage experts during business hours. We don’t run call centers outside of the U.S.

Responsive service. Our goal is to close your loan within 45 days of receiving your application and counseling certificate—and we’ll make every effort to close even sooner.

Regular updates. We’ll be in touch at least once a week with a status update on your loan.

Exceeding expectations. We’ll do everything we can to make your experience the best it can be.

We’ll make it right. At any point in the process, if an issue arises or things don’t go according to plan, we’ll respond quickly to offer solutions.

Safety and security. We’re committed to safeguarding your personal information—in fact, we offer free identity theft protection for your peace of mind.

The first thing my loan officer told me was: “If we ever fail to keep our promises, just give me a call, and I’ll do whatever it takes to make it right.”

Here’s what people like you are saying about us.

Margaret Lusk Questell

09/17/2021

Shella was extremely helpful to me. She knew exactly what she was talking about and guided me through registering to get email statements when they become available. Shella was extremely helpful. She guided me through the process to registure to get electronic statements when they become available. She knew exactly what to tell me. She knew what she was talking about, not like the people from the phone number on my paper statement.

Charles Shetron

09/17/2021

Had not originally registered correctly Had not originally registered my account correctly and obviously could not access it. Contacted Longbridge by email and received a phone response from a very nice lady who walked this tech challenged individual through the corrections that were necessary.

Rosemary Castoldi

09/16/2021

I was so delighted to have her fix the problem immediately. I had spent 2 days trying!! Thank you so very much

Joe Goebel

09/14/2021

I feel Shella gave me excellent help in. Thank you very much Shella getting the Line of Credit set up to receive the money and was able to find out that we could get that money sent direct to my bank. Thank you Shella.. Joe Goebel . . 3

Rich Bisson

09/14/2021

Sheila Sanders was very helpful in assisting with getting my new account registered. Very patient and professional! Thank you!

Mel

09/09/2021

I had problems registering and almost had given up hope of getting the right help until Shella Sanders followed up on my issue. She was very patient with me while guiding me successfully through the procedure.