Our commitment: doing the right thing.
At Longbridge Financial, LLC, we make customer service our highest priority. We feel so strongly about going above and beyond to ensure your total satisfaction, that we’ve put our list of commitments in writing.
Finding the right fit. We get to know you, and take the time to understand your situation, so we can offer solutions that are tailored to your needs.
It’s all about you. We will help you determine what home equity solutions align with your needs. Not all lenders make this commitment.
No hidden fees. We strive to make home equity solutions affordable for as many as possible.
Real people. Contact us, and you’ll get a timely response from one of our consultants during business hours. We don’t run call centers outside of the U.S.
Responsive service. Our goal is to close your reverse mortgage within 45 days of receiving your application and counseling certificate— striving to close even sooner whenever possible. For HELOC For Seniors™, we’re dedicated to getting your funds to you fast—in as few as five business days.
Regular updates. We’ll be in touch at least once a week with a status update on your loan.
Exceeding expectations. We’ll do everything we can to make your experience the best it can be.
We’ll make it right. At any point in the process, if an issue arises or things don’t go according to plan, we’ll respond quickly to offer solutions.
Safety and security. We’re committed to safeguarding your personal information.
